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Troubleshooting
- You may select an alternative stream (high, medium, low) at any time - if you experience buffering, lowering the quality should help
- If the player does not appear try a page refresh (F5)
- Add the following domains to your permitted sites/whitelist:
- learning.rcpe.ac.uk
- wowza.com
- jwpcdn.com
Optimise your settings
- Close any non-essential programmes/applications and browser tabs
- Ensure your browser is up-to-date
- Avoid using Internet Explorer (Microsoft recommends Microsoft Edge instead)
- If you can, clear your browsing history and cookies (external link)
- There are additional ways to speed up slow internet (external link)
If you still face issues, you can receive trouble-shooting help when completing the following form: